All orders are processed within 1 working day.
Orders placed before 3:00 PM (Monday–Friday) are typically dispatched the same day.
Orders placed after 3:00 PM will be processed and shipped the next working day.
Please note: Orders are not dispatched on weekends or bank holidays.
Once dispatched, orders are typically delivered within 48 hours.
Most customers receive their order within 2–3 working days from placing it.
While we aim to meet these timeframes consistently, delivery times may occasionally vary due to courier delays or peak periods.
We currently ship across the United Kingdom.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
If your order hasn’t arrived within 3 working days of dispatch, please contact us and we’ll resolve it quickly.
Please ensure your shipping details are correct at checkout.
We cannot guarantee changes once an order has been processed.
If your order arrives damaged or is lost in transit, contact us and we’ll resolve it as quickly as possible.
For any shipping-related questions, please contact:
hello@vinniepet.com
